Faq

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not yet been processed for shipping. Once your order is under the status "preparing for shipping,” "shipping" or "delivered," then we cannot accept any edits to your order.

To make changes to your order, please reach out to support@joitaylorcollection.com.

We currently ship in the United-States, Canada, A

For shipping outside of these countries, please reach out to our support at support@joitaylorcollection.com.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account  on the website.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Deliveries in Europe will have to pay custom tax.
Our delivery partner will handle the clearence and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

We do accept returns in respect to the following conditions:

~ The item must have been sold on our online store
~ The item shouldn't have been used in any way
~ The return or exchange request is made within 7 days of delivery
~ The return is made within 1 ays of the return or exchange request

To ask for a return, please contact our support using support@joitaylorcollection.com.

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

On returns within the US there is a 10% restocking fee,

Feel free to contact our support agents through

support@joitaylorcollection.com for more details.

Returns are confirmed within 2/d8y8 of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 3 to 5 business days of our services accepting your return.

To be alerted once the new program launches, please contact support and let them know of your interest at support@joitaylorcollection.com.

We currently don't have any physical stores under our brand name. EoWavar

The full list of stores that resell our products can be found on our stores

We guarantee any of our products made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions;

~ The item must have been sold on our online store,
~ The item shouldn't have been used in any way.
~ The return or exchange request is made within days of delivery.

The return is made within 14.6 days of the return or exchange request.

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

If you have any questions or concerns regarding your return, exchange, or refund or the options available to you, please don't hesitate to contact us at

support@joitaylorcellection.com.

Once you've placed your order, it usually takes 3 to 5 | it for delivery.

YS tO process

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing your delivery method before CamiTmTg your order:

You can purchase on our website using a EBT or credit card. We additionnaly offer support for Paye > ole

You can chose these payment methods at checkout.

We currently only support the following currencies for charging our Ve Pp : customers in their local currencies: USD, CAD'and EUR, WF oe EY Cos Teed If your credit or debit card use anethier currency, then you will be charged in USDIEADIGHEURI depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.

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We currently ship in the United-States, Ca For shipping outside of these countries, please reach out to our support through support@joitaylorcollection.com. How long does it take to ship my order? Once you've placed your order, it usually takes 3t05 b it for delivery. lays to process Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order: ~ United-States: 3-5 days

We offer fast shipping on a select number of countries:

You can select fast shipping after having entered your delivery location.